Remote Site Coordinator (Korean)

Overview

The Remote Site Coordinator (RSC) is responsible for delivering remote facilities services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. This role will require the holder to operate in accordance with established and developing processes aimed at providing remote site management support across the APAC region.

In Short

• Serve as the primary point of contact for client service requests via phone and email.
• Create, assign, and manage work orders for technicians and vendors.
• Support on-site Facilities Management teams and resolve client issues.
• Maintain productivity and quality standards, ensuring accurate documentation.
• Attend client meetings and manage billing accuracy.
• Contribute to OPEX budgeting and maintain detailed site knowledge.
• Work independently or as part of a team.
• Willing to work on shifting schedules, including holidays.
• Proficient in both spoken and written Korean and English.
• Strong customer service orientation with excellent communication skills.

Requirements

• Bachelor’s degree (or equivalent) with at least 1 year of experience in facilities management.
• BPO experience preferred.
• Proficient in MS Office (PowerPoint, Word, Excel).
• Strong analytical, problem-solving, and multitasking abilities.
• Ability to build rapport and resolve issues effectively.

Benefits

• Being part of a growing global company.
• Career development and a promote from within culture.
• Flexible and agile work environment.
• Continuous learning and development opportunities.
• Comprehensive employee benefits program.