Community Host - Remote

Overview

The Community Host is a key member of the Cushman & Wakefield onsite account team, responsible for ensuring employees feel productive and supported in the workplace.

In Short

• Provide high touch support to employees in the workplace.
• Act as the first line of response to user questions and troubleshoot issues.
• Ensure daily space readiness for productivity.
• Conduct experience sweeps to improve the employee journey.
• Foster business and employee engagement and well-being.
• Collect voice of the customer data to capture service needs.
• Maintain a professional and approachable image.
• Collaborate with teams to create positive workplace experiences.
• Support employees on flexible or hybrid programs.
• Work in a diverse and inclusive environment.

Requirements

• 2-3 years of experience in customer service, hospitality, or real estate services.
• Strong communication skills with all levels of clients.
• Proactive attitude with a