Community Host - Remote

Overview

The Community Host is responsible for providing high-touch support to employees in the workplace, ensuring a positive and professional environment.

In Short

• Provide tools, support, and information to employees.
• Welcome employees and guests warmly.
• Maintain trusted relationships with users and colleagues.
• Act as the first line of response to user questions.
• Regularly assess workspace readiness and submit work orders.
• Educate employees and visitors on workplace protocols.
• Address employee complaints and conduct follow-ups.
• Identify and escalate process improvement opportunities.
• Conduct experience sweeps to enhance workplace experience.
• Foster employee engagement and well-being.

Requirements

• 2-3 years of experience in customer service or hospitality.
• Strong communication skills.
• Exceptional emotional intelligence.
• Detail-oriented and organized.
• Proactive and self-starter mentality.
• Strong work ethic and integrity.
• Ability to use Microsoft Suite and learn new technologies.
• People-focused and customer-centric attitude.

Benefits

• Opportunity to work in a dynamic environment.
• Engage with diverse teams and clients.
• Develop skills in customer service and hospitality.
• Access to a global network of professionals.