Test Support Team Lead (Post Feature Delivery) - Remote

Overview

The Test Support Team Lead at Cubic Telecom is responsible for leading a team of Test Support Engineers to ensure excellent technical support and customer service during the testing phase of software technologies.

In Short

• Lead and coordinate a team of Test Support Engineers.
• Resolve application and system issues during the test phase.
• Prepare documentation for issues and solutions.
• Provide weekly progress and performance reports.
• Instil a culture of continuous learning within the team.
• Onboard new hires through structured training.
• Build relationships with engineering and customer support departments.
• Mentor team members on personal development.
• Ensure skills training is achieved by each team member.
• Live and lead Cubic’s core values.

Requirements

• 2-3 years of Test Support or Application Support Team Lead experience.
• Experience managing remote global teams.
• ITIL v4 foundation certification.
• Knowledge of Microsoft SQL Server.
• Ability to troubleshoot complex problems.
• Excellent written and verbal communication skills.
• Customer-focused with attention to detail.
• Demonstrated ability to learn technical information quickly.
• Experience in training and mentoring teams.
• A degree in a technical discipline is preferred.

Benefits

• Health Insurance.
• Pension Contribution.
• Employee Stock Ownership Plan (ESOP).
• Sports and social activities.
• Annual office outings.
• Quarterly half days for personal tasks.
• Learning and development opportunities.