Vendor Management Specialist - Remote

Overview

The Vendor Management Specialist plays a crucial role in optimizing vendor operations, ensuring seamless communication, and improving compliance within One Kings Lane, a company focused on building a great lifestyle brand.

In Short

• Act as the main contact for vendor communications, issue resolution, and process updates.
• Manage vendor compliance, chargebacks, dispute forms, and returns.
• Oversee vendor and shipping carrier performance, addressing issues with packaging, claims, and shipping holds.
• Facilitate new vendor onboarding and maintain accurate vendor records.
• Support Customer Care and buying teams with operational data and vendor calls.
• Escalate and coordinate solutions for vendor-related operational challenges.
• Generate and distribute weekly reports on open orders and vendor performance.
• Maintain vendor scorecards, track KPIs, and conduct audits to identify risks and trends.
• Develop tools and processes to streamline operations and improve efficiency.
• Assist in renegotiating vendor policies and drive process improvements for better service delivery.

Requirements

• Experience managing vendor relationships and acting as a primary liaison.
• Strong analytical and reporting skills to track KPIs and generate performance reports.
• Proven ability to improve compliance and streamline processes.
• Detail-oriented approach to managing vendor onboarding and compliance documentation.
• Excellent communication skills to support cross-functional teams.

Benefits

• Work with passionate and innovative teams.
• Opportunity to contribute to a rapidly growing company.
• Collaborative work environment focused on continuous improvement.