Resource Coordinator, Professional Services - Remote

Overview

As a Resource Coordinator at CrowdStrike, you will play a critical role in supporting the Professional Services team by ensuring customer engagements are scheduled promptly and resources are allocated effectively.

In Short

• Join a fast-paced work environment focused on customer engagement.
• Create and manage resource requests and bookings in PSA system.
• Coordinate project scheduling and handoff to Project Managers.
• Lead regular meetings about resource scheduling.
• Maintain system hygiene and enforce process compliance.
• Field scheduling inquiries from customers and sales teams.
• Calculate and communicate delivery team availability.
• Manage resource change requests and new hires setup.
• Provide analysis on utilization trends and resource capacity.
• Collaborate with internal stakeholders for effective communication.

Requirements

• Four-year degree in Business Management or related field.
• 1-4 years of experience in customer service and operations.
• High proficiency in Salesforce and PSA systems.
• Excellent organizational and time management skills.
• Exceptional written and verbal communication skills.
• Able to adapt to changing priorities in a dynamic environment.
• Professional interaction with customers and team members.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Employee Networks and volunteer opportunities.
• Great Place to Work Certified™ globally.