Professional Services Coordinator - Remote

Overview

The Professional Services Coordinator at Attentive will work closely with major brands to execute optimized retention marketing strategies, ensuring customer success on the Attentive platform.

In Short

• Deliver Attentive Advantage Service offerings to drive customer value.
• Leverage platform expertise to design and build marketing tools in the Attentive UI.
• Develop strong relationships with cross-functional teams and customers.
• Manage assignments in collaboration with account teams for customer engagement.
• Provide creative solutions while adhering to industry best practices.
• Translate customer feedback into product recommendations.
• Act as a valuable extension of customer teams, building trust through execution.
• Update internal workflows and documentation for accuracy.

Requirements

• 1-2 years of customer-facing experience in Customer Success, Support, or Agency roles.
• Understanding of key metrics relevant to Attentive customers.
• Motivated by helping others and teamwork.
• Ability to understand the impact of daily work on customer goals.
• Quick learner with problem-solving skills.
• Detail-oriented, organized, and effective time management skills.
• Proactive communicator, comfortable with various communication tools.
• Must be located in a Central or East Coast region.

Benefits

• Opportunity to work with leading global brands.
• Be part of a recognized customer success team.
• Engage in a dynamic and growing company environment.
• Access to professional development opportunities.
• Collaborative team culture focused on success.