Associate Technical Account Manager - Tech Touch - Remote

Overview

Join CrowdStrike as an Associate Technical Account Manager, where you will play a vital role in supporting our customers and ensuring their success with our advanced cybersecurity solutions.

In Short

• Serve as a technical contact for customer support.
• Participate in the onboarding process for new customers.
• Conduct quarterly health checks and business reviews.
• Assist in case escalation and customer inquiries.
• Collaborate with internal teams to resolve customer issues.
• Manage renewal risks and support upselling efforts.
• Drive timely resolution of support cases.
• Share best practices and learn about new technologies.
• Leverage internal resources for effective problem-solving.
• Commit to ongoing self-education and customer success.

Requirements

• Bachelor’s Degree or equivalent experience.
• Experience with Windows Operating Systems.
• Knowledge of enterprise web technologies and security.
• Excellent customer service and communication skills.
• Proven problem-solving abilities.
• Collaborative and customer-focused attitude.
• 3+ years of experience in Customer Success/Support/Technical Account Management preferred.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.