Customer Success Manager - Remote

Posted 166 weeks ago

Customer Service

Full Time

Île-de-France, France

Customer Success Management

Overview

The Customer Success Manager will develop expertise in using CrowdSec and assist with Discord support and client support, focusing on managing Proof of Value (PoV) lists and post-sales Customer Success Management (CSM).

In Short

Manage PoV lists and ensure updated actions and dates.
Follow up with clients and involve tech support as needed.
Assist in setting up PoV onboarding and access.
Organize debrief sessions for PoVs.
Onboard new or renewed clients with onboarding calls.
Schedule periodic feedback meetings for clients.
Plan quarterly workshops and maintain update decks.
Triage Zendesk tickets and manage support tasks.
Assist with automations and support templates.

Requirements

Experience in Customer Success Management.
Strong communication skills.
Familiarity with Zendesk or similar support tools.
Ability to manage multiple client accounts.
Technical understanding of cybersecurity products.

Benefits

Work with a human-sized team of experts.
Opportunity to contribute to a global cybersecurity mission.
Flexible working environment.

Crowdsec

CrowdSec is a cybersecurity company dedicated to combating cybercrime through its innovative open-source software. With a team of experts and a community of tens of thousands of users across over 185 countries, CrowdSec aims to create a real-time, internet-scale security network that shares threat intelligence to outnumber cybercriminals. The company focuses on delivering robust and versatile software while fostering a culture of trust, transparency, and collaboration within its community. By empowering users and enhancing their autonomy, CrowdSec strives to improve cybersecurity for everyone.

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