Remote Customer Service Representative - Nordic Languages

Overview

We are seeking a Customer Service Representative fluent in one of the Nordic languages to join a global support team for a leading technology company, offering a dynamic and multicultural work environment in Lisbon.

In Short

• Deliver high-quality customer support via phone, email, and chat.
• Address questions related to products, billing, order status, and technical issues.
• Demonstrate empathy and efficiency in handling customer concerns.
• Log customer interactions accurately and maintain follow-up.
• Escalate unresolved issues to appropriate internal teams.
• Stay updated with product knowledge and internal procedures.
• Support internal improvement processes with customer feedback.
• Ensure compliance with quality standards and customer experience guidelines.
• Fluency in one of the Nordic languages required.
• Previous customer support experience is desirable.

Requirements

• Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic.
• Proficiency in English (B2 level or higher).
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Familiarity with digital tools like CRM systems.
• Structured and detail-oriented approach.
• Problem-solving abilities.

Benefits

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary based on housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support including flight ticket and temporary accommodation.
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.