Senior ServiceNow Specialist (m/w/d) Contractor - Remote

Overview

This position involves the introduction and further development of ITSM modules in ServiceNow, managing customer projects from requirement analysis to go-live, and collaborating with an agile, interdisciplinary team.

In Short

• Introduction and development of ITSM modules in ServiceNow.
• Independent management of customer projects.
• Collaboration with an agile, interdisciplinary team.
• Design and optimization of ServiceNow solutions according to customer needs.
• Conducting workshops and training for end-users.

Requirements

• Solid experience with ServiceNow, especially in ITSM module configuration and customization.
• Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation).
• Strong communication skills and enjoyment of teamwork.
• Very good English skills.

Benefits

• An agile, innovation-driven corporate culture.
• A supportive team that grows together.
• Remote-first with the option of a modern office in Berlin.
• Individual training opportunities and career development.
• Working with leading clients in the Atlassian, SAP, and ServiceNow environments.