Senior ServiceNow Specialist - Remote

Overview

The Senior ServiceNow Specialist will implement and develop ITSM modules in ServiceNow, taking full ownership of customer projects and collaborating with an agile team.

In Short

• Implement and further develop ITSM modules in ServiceNow.
• Take full ownership of customer projects from requirements to go-live.
• Collaborate with an agile and interdisciplinary team.
• Design and optimize ServiceNow solutions tailored to client needs.
• Conduct workshops and training sessions for end-users.

Requirements

• Solid experience with ServiceNow, especially in configuring and customizing ITSM modules.
• Understanding of ITIL processes and ideally relevant certifications (e.g., ITIL Foundation).
• Strong communication skills and a team-oriented mindset.
• Proficiency in English.

Benefits

• Agile, innovation-driven company culture.
• A supportive team that grows together.
• Remote-first with a modern office in Berlin.
• Individual development and training opportunities.