Senior Full Stack Engineer (Support & Observability Focus) - Night Shift - Remote

Overview

We are seeking a Senior Full Stack Engineer with a strong focus on Support & Observability to join our global engineering support team. This role is ideal for engineers who are passionate about solving complex technical problems, improving system reliability, and delivering exceptional customer experiences.

In Short

• Working for the Insurtech Market Leader.
• 100% Remote.
• Working with cutting edge technologies (Kubernetes, Terraform, GraphQL etc.) and multiple Cloud providers (AWS/Azure/GCP).
• Triage and troubleshoot support issues.
• Analyze system behavior using observability tools.
• Debug application code primarily in .NET or NodeJS.
• Take ownership of technical issues.
• Conduct thorough post-incident reviews.
• Automate support needs and develop runbooks.
• Participate in strategic discussions around customer lifecycle.
• Provide support coverage during the fixed night shift (6:00 PM - 3:00 AM Vietnam Time).

Requirements

• At least 5 years of experience in support or full stack engineering.
• Strong hands-on experience in software development with modern technologies.
• Proven track record of diagnosing and resolving complex issues in distributed systems.
• Experience in utilizing observability platforms.
• Exceptional problem-solving skills.
• Strong communication and interpersonal skills.
• Fluent in English; additional language skills are a plus.
• A customer-first mindset.
• Willing and available to work night shifts.

Benefits

• International Environment.
• Competitive remuneration package.
• Fully Remote.
• 15 Days Annual Leave.
• 13th-month Pay.
• Annual Performance Bonus.
• Stock Options after 6 months.
• Health Insurance.
• Remote Work Allowance.
• Learning and development plan.