Head of Business Services - Remote

Overview

This role involves leading the acquisition, activation, and retention strategies for small business customers at Counterpart, a management liability insurance platform.

In Short

• Design and execute acquisition strategies focused on outbound sales and marketing.
• Craft value propositions for different small business segments.
• Develop customer engagement lifecycle strategies.
• Leverage customer insights to inform product strategy.
• Enable distribution partners to drive growth.
• Oversee customer support experiences.

Requirements

• Customer-obsessed mindset.
• Ability to thrive in ambiguity and build from scratch.
• Full-funnel thinking regarding customer journeys.
• Creative problem-solving skills.
• Data-informed decision-making approach.
• Collaborative working style.

Benefits

• Inclusive and supportive workplace culture.
• Opportunities for professional growth.
• Engagement with experienced leadership.