Customer Advocacy & Community Marketing Manager - Remote

Overview

Cority is seeking a Customer Advocacy & Community Marketing Manager to develop and activate customer stories, build advocacy programs, and lead community strategies, all aimed at enhancing customer engagement and brand trust.

In Short

• Develop and activate powerful customer stories.
• Lead end-to-end story development including case studies and testimonials.
• Conduct story-mining interviews to uncover business value.
• Build and manage a segmented story library.
• Optimize story capture workflows based on data insights.
• Build and scale a high-impact advocacy program.
• Own community strategy and engagement.
• Drive review and referral strategy across platforms.
• Collaborate cross-functionally to activate advocates.
• Analyze program performance and report insights.

Requirements

• 3 to 6 years of experience in customer marketing or advocacy.
• Strong data analysis skills to inform decisions.
• Experience in community spaces like Reddit and Slack.
• Highly organized and collaborative.
• Strong storytelling abilities with a focus on outcomes.
• Experience in regulated or safety-critical industries.
• Familiar with EHS, ESG, or sustainability buyers.
• Experience launching customer champions programs.

Benefits

• Opportunity to reshape B2B customer advocacy.
• Work with a mission-focused and passionate team.
• Engage with industry leaders and customers.
• Contribute to a safer and healthier world.