Infrastructure Support Manager - Remote

Overview

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

In Short

• Manage Systems Operations Team: Lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments.
• Build and Lead a Dedicated Infrastructure Support Team: Develop and manage a team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.
• Incident and Escalation Management: Oversee the resolution of infrastructure-related incidents, collaborating with internal teams to deliver effective solutions.
• Operational Efficiency: Improve support processes to enhance efficiency and reduce downtime, ensuring the infrastructure meets client expectations.
• Cross-functional Collaboration: Work closely with product, infrastructure, and other teams to ensure seamless delivery of infrastructure resources.
• Client Communication: Manage client communication during escalations and issue resolution, ensuring transparency and client satisfaction.
• Team Leadership and Development: Mentor team members, developing their skills to manage and maintain critical infrastructure effectively.

Requirements

• 3+ years experience leading teams focused on physical infrastructure support and incident resolution.
• Knowledge of Linux environments and basic networking.
• Strong understanding of server hardware, configuration, and troubleshooting.
• Excellent communication skills for collaboration across technical and non-technical teams.
• Strong organizational and project management skills.
• Applicants must have work authorization that does not require sponsorship from the company now or in the future.

Benefits

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption