Remote Otter LogoRemoteOtter

NOC Administrator - Remote

Posted 2 weeks ago
DevOps / Sysadmin
Full Time
MI, USA

Overview

The Network Operations Center (NOC) Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. This role is responsible for the monitoring and triage of devices within our event management tools and Level 2 triage and resolution of internal and external infrastructure issues.

In Short

  • Continuously monitor infrastructure, application or software events generated by the event management system
  • Respond to alert incidents in a timely fashion to minimize downtime
  • Provides technical leadership for a variety of infrastructure platform issues including network, server, backup, cloud, and virtualization
  • Escalate and collaborate with engineers/architects and vendors to resolve complex technical issues
  • Track the progress of client incidents and requests to ensure issues are closed within the agreed Operation Level Agreement
  • Communicate the status of tickets directly with clients
  • Provide daily support for event management system requests
  • Contribute and maintain the Knowledge Base articles for troubleshooting
  • Assist engineers with change records as needed
  • Assist with cross training of new NOC team members

Requirements

  • Experience in Level 2 support
  • Strong knowledge of event management systems
  • Proficiency in Windows, Unix, and Linux environments
  • Experience with Azure and O365
  • Ability to work collaboratively with teams
  • Excellent communication skills
  • Strong problem-solving skills
  • Ability to handle multiple tasks and prioritize effectively
  • Willingness to assist in training new team members

Benefits

  • Competitive salary
  • Health insurance
  • Retirement plans
  • Opportunities for professional development
  • Collaborative work environment

C.S

Coretek Services

Coretek Services is a dynamic and innovative company specializing in technology solutions for small to medium-sized businesses (SMB) and small to medium-sized commercial (SMC) markets. With a strong focus on consultative selling, Coretek empowers its sales team to identify and close new business opportunities while positioning the value of its services and products. The company fosters a diverse and inclusive culture, encouraging team members to bring their unique perspectives and ideas to advance its vision for the future. Coretek is committed to client satisfaction and success, ensuring that its solutions support strategic business objectives and drive growth.

Share This Job!

Save This Job!

Similar Jobs:

The Administrator will manage clerical operations and support various administrative tasks within the organization.

Worldwide
Full-time
All others
Got Your Hire logo

Administrator - Remote

Got Your Hire

21 weeks ago

We are looking for a motivated Administrator to support network management and development.

Germany
Full-time
DevOps / Sysadmin
The Legends Agency logo

Administrator - Remote

The Legends Agency

24 weeks ago

Join a Madagascan Eco-Tourism business as an Administrator, managing volunteer support and financial transactions.

South Africa
Full-time
All others
8000 - 10000 ZAR/month
Talent Sam logo

Administrator - Remote

Talent Sam

38 weeks ago

We are looking for an administrator to provide a variety of support roles to help the business grow.

Worldwide
Full-time
All others
Integres logo

NOC Network Administrator - Remote

Integres

11 weeks ago

Integres is looking for a full-time NOC Network Administrator to manage and optimize network performance for clients.

USA
Full-time
DevOps / Sysadmin