Microsoft Support Administrator - Remote

Overview

The Microsoft Support Administrator is a valued member of the Coretek NOC team responsible for providing 24x7 Level 2 support for client environments.

In Short

• Provide technical support for Microsoft products including Microsoft Azure, Windows, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive), and Power BI.
• Administer and troubleshoot Microsoft 365 user accounts, licenses and groups.
• Manage and support Microsoft Exchange Online, including email flow and mailboxes.
• Perform Active Directory administration and troubleshooting such as group policy management.
• Respond to support tickets and resolve issues related to Microsoft and Azure environments in a timely fashion.
• Assist in backup, recovery, and security best practices using Microsoft tools.
• Escalate and collaborate with Coretek engineers and Microsoft to resolve complex technical issues.
• Track the progress of client incidents and requests to ensure timely resolution.
• Create and maintain IT knowledgebase articles.
• Assist with cross training of other NOC support team members as needed.

Requirements

• Detail-oriented and technically skilled individual.
• Strong desire to learn and grow in a fast-paced environment.
• Experience in providing Level 2 technical support.
• Knowledge of Azure and Microsoft 365 support services.
• Ability to troubleshoot Active Directory and Microsoft environments.
• Excellent communication skills for internal and external interactions.
• Experience with incident management and ticketing systems.
• Ability to create and maintain knowledgebase articles.
• Experience in cross-training team members.

Benefits

• Opportunity to work in a collaborative environment.
• Access to ongoing training and development.
• Possibility for career growth within the company.
• Supportive team culture.
• Flexible working conditions.