Tier 2 Help Desk Specialist - Remote

Posted 5 weeks ago

Customer Service

Contract

Kansas, USA

$26 - $28/hour

Overview

We are seeking a skilled Tier 2 Help Desk Specialist to join our IT support team, dedicated to providing exceptional service for our client's team in Kansas City. This hybrid role offers a combination of remote work and on-site support, providing flexibility and the opportunity to grow within our organization.

In Short

Deliver Tier 2 technical support via phone, email, and remote access tools.
Troubleshoot and resolve escalated help desk tickets.
Collaborate with Tier 1 support and other IT teams.
Document all support interactions and resolutions.
Assist with system updates, installations, and configurations.
Contribute to the development of help desk processes.
Stay informed of emerging technologies and industry trends.
Participate in on-site support activities.

Requirements

Associate's degree in IT, Computer Science, or equivalent experience.
Minimum of 2 years in a help desk or technical support role.
Strong knowledge of Windows and Mac operating systems.
Experience with network troubleshooting.
Excellent problem-solving skills.
Strong communication skills focused on customer service.
Ability to work independently and as part of a team.

Benefits

Hybrid work environment offering flexibility.
Opportunity for professional growth.
Supportive team environment.
Engagement with emerging technologies.

C.R.B.C.B

Cordia Resources by Cherry Bekaert

Cordia Resources by Cherry Bekaert is a dynamic organization focused on providing comprehensive HR, administrative, and payroll support. With a commitment to fostering professional growth, the company offers a collaborative work environment where employees can thrive. Located in Fairfax, VA, Cordia Resources emphasizes a balance between remote and in-office work, ensuring flexibility for its team members. The company values innovation and efficiency, seeking tech-savvy individuals to help shape its HR policies and processes while contributing to the overall success of the organization.

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