Technical Account Manager (Observability Expert) - Remote

Overview

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.

By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.

In Short

• Technical Account Managers help customers utilize their observability and security data effectively.
• They are trusted advisors guiding customers through their monitoring and observability journey.
• Expected to solve technical problems and show product value.
• Involves interacting with various stakeholders from engineers to executives.
• Responsibilities include onboarding, training, and troubleshooting.
• Build game plans based on customer needs and data analysis.
• Conduct regular business reviews with customers.
• Advocate for customer needs within the company.
• Collaborate with Sales on renewals and upsell opportunities.

Requirements

• Background in DevOps, Cloud, or Observability.
• Knowledge of Monitoring, Observability, Log Management, and SIEM.
• Experience in technical integrations and troubleshooting.
• Excellent customer-facing skills and communication abilities.
• Strong presentation skills for engaging with executives.
• Hands-on Engineering/DevOps experience is an advantage.
• Familiarity with high-level programming languages is a plus.
• BSc in Computer Science or Engineering is preferred.
• Experience in SAAS B2B software is a plus.

Benefits

• Opportunity to work in a cutting-edge field of observability.
• Engage with a diverse range of customers and technologies.
• Be part of a supportive and innovative team.
• Professional growth and development opportunities.