Engineer 1, Technical Service - Remote

Overview

The Engineer 1 - Technical Service is responsible for delivering exceptional technical support and services to clients, involving troubleshooting, installation, and maintenance of products such as thermostats and related devices.

In Short

• Provide timely and effective technical assistance to clients via phone, email, or in-person.
• Diagnose and resolve technical issues related to products and services.
• Assist in the installation and configuration of equipment and systems at client sites.
• Perform routine maintenance and updates to ensure optimal performance.
• Conduct training sessions for clients on product usage and best practices.
• Work closely with cross-functional teams to enhance service delivery.
• Maintain accurate records of client interactions and technical issues.
• Stay informed about industry trends and advancements.
• Provide feedback to management on product performance and client needs.
• Participate in team meetings to discuss project updates and client feedback.

Requirements

• Degree in Engineering or related field.
• Experience in technical support or a related role.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively in a team environment.
• Familiarity with HVACR technologies is a plus.
• Willingness to travel to client sites as needed.
• Proficient in documentation and record-keeping.
• Ability to conduct training sessions effectively.
• Commitment to continuous improvement and learning.

Benefits

• Flexible and competitive benefits plans.
• Flexible time off plans.
• Paid parental leave.
• Vacation and holiday leave.
• Opportunities for professional development.
• Inclusive workplace culture.
• Equal Opportunity Employer.
• Support for employee resource groups.
• Commitment to sustainability and innovation.
• Collaborative work environment.