Lead of Support Competence Center - Remote

Overview

The Lead of Support Competence Center will play a central role in the strategic development of the support area, responsible for interdisciplinary projects, optimizing processes, and ensuring that our support organization is structurally and operationally well-positioned.

In Short

• Remote work with flexible hours based on trust.
• High degree of personal responsibility and freedom.
• Team events to foster team spirit.
• Corporate fitness and wellness benefits.
• Opportunities for innovation and suggestions.
• Regular coffee talks and a casual work culture.
• Focus on providing excellent customer experience.
• Management of interdepartmental projects.
• Development of a strategic support project roadmap.
• Responsibility for support communication guidelines.

Requirements

• Several years of experience in project management, ideally in customer service or support.
• Solid knowledge in process analysis and optimization.
• Good understanding of support structures, ideally in a SaaS or digital environment.
• Experience with support and project management tools (e.g., Intercom, Zendesk, Asana).
• High level of personal responsibility and structured work.
• Strong communication skills, especially in coordinating interdisciplinary teams.
• Analytical thinking and strong implementation skills.
• Fluent in German and English.

Benefits

• Flexible working environment tailored to employees.
• Access to fitness and wellness programs.
• Corporate benefits and pension plans.
• Encouragement of personal and professional development.
• Regular team-building events.
• Supportive and innovative company culture.
• Opportunities for creative input and change.
• Work-life balance through remote work options.
• Inclusive and equal opportunity employer.
• Engaging team atmosphere with fun activities.