Remote Otter LogoRemoteOtter

1st Level Supporter - Service Desk - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

We are looking for an experienced, motivated, and open-minded 1st Level Supporter - Service Desk for our client in the insurance industry in Zurich.

In Short

  • Receive and process incidents and requests in German, French, Italian, and English via the internal IT Service Desk.
  • Support internal customers with all IT support issues.
  • Process and resolve tickets according to our ITIL-based process framework; involve 2nd Level Support when necessary.
  • Application support for various internal systems.
  • Maintain and expand our Knowledge Management Database by recording relevant articles.

Requirements

  • Experience in 1st Level Support.
  • Enjoyment in telephone and electronic customer contact.
  • Communicative and confident personality with a high level of initiative.
  • Solution-oriented and independent working style.
  • Strong digital affinity and very good knowledge of common Microsoft products.
  • Very good knowledge of German, French; knowledge of Italian and English is a great advantage.

Benefits

  • Opportunity to work in a dynamic environment.
  • Flexible working hours.
  • Professional development opportunities.
  • Supportive team culture.
  • Remote work options.
Coopers iET AG logo

Coopers iET AG

Coopers iET AG is a dynamic company specializing in providing expert staffing solutions within the insurance sector in Zurich. They focus on connecting skilled professionals with organizations that require agile project management and development expertise. The company emphasizes collaboration, continuous improvement, and the successful implementation of projects, particularly in agile environments. With a commitment to fostering teamwork and overcoming challenges, Coopers iET AG plays a crucial role in enhancing operational efficiency and value creation for their clients.

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