Multilingual 1st Level IT Service Desk Supporter - Remote

Overview

We are looking for support for a client's Service Desk in Bern. You will be involved in incident management for specific applications (1st-Level Support), which includes the professional reception and classification of customer reports via phone and email, along with appropriate documentation in the ticketing system. You will resolve issues according to guidelines or escalate to 2nd-Level Support, track requests, and maintain contact with users. Additionally, you will provide advice on questions and inform users about partial or total outages of applications via informational emails. After the training period, remote work is possible on some days of the week.

In Short

• Support for Service Desk in Bern
• 1st-Level Support for specific applications
• Receive and classify customer reports via phone and email
• Document issues in the ticketing system
• Resolve issues or escalate to 2nd-Level Support
• Track requests and maintain user contact
• Provide advice and inform users about outages
• Remote work possible after training
• Multilingual communication required
• Experience in IT Helpdesk necessary

Requirements

• Several years of IT Helpdesk experience
• Completed training in a commercial or technical field
• Good oral and written skills in German and Italian
• Additional French and English skills are a great advantage
• Clear background check

Benefits

• Opportunity for remote work
• Professional development in IT support
• Engaging work environment
• Supportive team culture
• Flexible working hours