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Customer Service Representative for Commercial Insurance - Remote

Posted 199 weeks ago
Customer Service
Full Time
Germany

Overview

Welcome to Contrust! We are an independent, owner-managed insurance broker focusing on commercial and industrial insurance. For over 27 years, our dedicated team of 28 colleagues has been advising our medium-sized clients nationwide in Germany. Our locations are in Karlsfeld near Munich and Leipzig. For particularly experienced applicants, 100% home office work is also possible.

In Short

  • Responsible management of our commercial clients (companies with approximately 50 employees) in composite sectors (excluding motor, life, health)
  • Classic tasks include tenders, daily customer consultation on specialist topics, renewal negotiations with insurers, risk assessments
  • Preparation and participation in annual discussions together with the field service as needed
  • Active participation in shaping the company within our OKR methodology, e.g., in digitization or optimization of internal processes

Requirements

  • At least 2 years of experience with an insurance broker, an insurance agency, or an insurer (with customer contact)
  • Solid knowledge in at least one of the composite sectors such as fire-industry, commercial and product liability
  • Completed training in the insurance sector or insurance specialist, alternatively: relevant studies
  • Enjoyment in actively shaping the future of Contrust beyond customer care and personal development

Benefits

  • Family-oriented and appreciative work environment
  • Flexible working & home office possible
  • Structured onboarding & training
  • Attractive salary
  • Company pension scheme and other additional benefits
  • Health offers & regular team events

Translated from German

Contrust Versicherungsmakler logo

Contrust Versicherungsmakler

Contrust Versicherungsmakler GmbH is a medium-sized industrial insurance broker and risk consultant, established 20 years ago. With a dedicated team of 25 employees, the company serves its commercial and industrial clients both nationally and internationally through a global network. As a family-owned business in its second generation, Contrust is committed to sustainability, continuity, and responsible practices. The company focuses on building and maintaining trust with its clients through high-quality, verifiable expert work, positioning itself not as an 'insurance seller' but as a trusted advisor. This approach is appreciated by both clients and employees, fostering a strong team dynamic that blends experience with youthful energy.

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