IT Support Specialist - Remote

Overview

Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We are seeking a talented individual with a passion for technology, a strong technical background, and excellent problem-solving skills. This is a hybrid role requiring presence in the Washington DC office.

In Short

• Triage, manage, and escalate issues via internal IT ticketing systems.
• Provide technical support and troubleshooting for hardware, software, network, and user issues.
• Install, configure, and maintain computer systems and software applications.
• Assist with monitoring and maintaining computer networks.
• Collaborate with cross-functional teams to develop and implement IT solutions.
• Assist with system audits and ensure compliance with security protocols.
• Create and maintain documentation of IT systems and procedures.
• Execute monthly OS and application patching.
• Assist in the planning and execution of IT projects.
• Additional duties assigned by management.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Minimum of 4 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in networking concepts and protocols.
• Experience administering Active Directory and user account permissions.
• Experience with server administration and virtualization technologies.
• Solid understanding of cybersecurity principles and best practices.
• Experience with Microsoft 365, including setup and troubleshooting.
• Familiarity with storage systems and their administration.
• Proficiency in utilizing ERD tools for vulnerability management.

Benefits

• Competitive benefits.
• Work schedule flexibility.
• Opportunities for professional development.
• Collaborative work environment.
• Participation in company activities throughout the year.