Integrations Project Manager - Remote

Overview

The Project Manager, Customer Integrations will be responsible for orchestrating all aspects of our customer integration process improvement initiatives.

In Short

• Thoroughly understand and analyze existing customer integration processes.
• Identify gaps, bottlenecks, and areas of waste in workflows.
• Develop strategies to improve efficiency and reduce timelines.
• Standardize customer integration pathways and create a playbook.
• Act as the central point of contact for integration-related projects.
• Foster alignment with Sales, Engineering, and other teams.
• Identify patterns and trends to inform improvements.
• Lead meetings and manage integration improvement projects.
• Track project progress and provide updates to stakeholders.
• Champion continuous improvement within the integration ecosystem.

Requirements

• Experience in project management and process optimization.
• Strong analytical and problem-solving skills.
• Ability to collaborate with cross-functional teams.
• Excellent communication and organizational skills.
• Experience in developing process documentation and playbooks.
• Proven track record of managing projects effectively.
• Familiarity with customer integration processes is a plus.
• Metrics-driven mindset with a focus on continuous improvement.
• Ability to lead and facilitate meetings.
• Strong interpersonal skills to build relationships.

Benefits

• Opportunity to work with a passionate team of technologists.
• Impactful work in improving customer experiences.
• Culture of empathy, openness, and continuous improvement.
• Potential for professional growth and development.
• Work with leading brands in ecommerce.