Technology Services Lead - Remote

Overview

The Technology Services Lead is responsible for the day-to-day management and operational enablement of the technology team in Cape Town, ensuring high-quality outcomes and team engagement.

In Short

• Key leadership role in managing the Cape Town technology team.
• Oversee a multi-disciplinary group including developers and QA specialists.
• Ensure team engagement and high-quality service delivery.
• Coordinate local resourcing and monitor work pipeline.
• Support onboarding and integration of new team members.
• Collaborate with global stakeholders for effective delivery.
• Track team performance and engage in strategic planning.
• Foster a collaborative and inclusive team environment.
• Manage operational tasks and team updates.
• Promote alignment with global expectations while advocating for local needs.

Requirements

• Experience in team leadership and management.
• Strong communication and stakeholder engagement skills.
• Ability to coordinate resources and manage workloads.
• Familiarity with IT services and project management.
• Experience in performance monitoring and reporting.
• Understanding of Agile methodologies.
• Proven ability to foster a high-performing team culture.
• Experience in recruitment and onboarding processes.
• Ability to navigate cross-functional collaboration.
• Strong problem-solving skills to address delivery challenges.

Benefits

• Opportunity to lead a diverse technology team.
• Engagement in strategic planning and decision-making.
• Professional development and growth opportunities.
• Collaborative work environment with global stakeholders.
• Competitive salary and benefits package (not specified).
• Supportive leadership and team culture.
• Flexible working arrangements (hybrid model).
• Focus on employee engagement and recognition.
• Access to resources for effective delivery.
• Involvement in initiatives to enhance employee experience.