Payment Success Manager - Remote

Overview

The Payment Success Manager is responsible for promoting and enabling existing partners to uphold a “payments everywhere” approach and improve the utilization of WisePay through ongoing education, adoption, and measured usage reporting. This role works collaboratively across all parts of the Payments team and the greater ConnectWise business to leverage and build partner retention, increase payment volumes, and deliver a seamless payment experience.

In Short

• Builds relationships with partners via teams meetings and phone calls.
• Develops an understanding of business challenges faced by partners.
• Researches, analyzes, and documents findings to develop tools and resources.
• Monitors partner usage data of WisePay.
• Promotes and facilitates import of customers into WisePay portal.
• Acts as an escalation point to drive resolution of issues.
• Completes review of WiseSync and WisePay Onboarding.
• Identifies processes to facilitate cross-functional communication.

Requirements

• Ability to convey complex information in a learnable manner.
• Knowledge of payments systems and process improvement.
• Strong problem-solving and project management skills.
• Strong collaboration and relationship building skills.
• Knowledge of the Technology Service Provider market.
• Technical acumen and business management skills.
• Well organized with a high degree of initiative.
• Ability to manage projects independently.

Benefits

• Inclusive and positive company culture.
• Opportunity for professional growth and development.
• Work in a community-driven environment.
• Flexible working conditions (Hybrid/Remote).