Service Delivery Manager -Account Manager (AU Technical IT Sales, WFH) - Remote

Overview

The role involves managing and nurturing client relationships to ensure high levels of customer satisfaction while identifying opportunities for revenue growth.

In Short

• Manage client relationships and ensure customer satisfaction.
• Serve as the primary contact for customer inquiries.
• Identify upsell and cross-sell opportunities.
• Handle contract renewals and discussions.
• Collaborate with technical and support teams.
• Keep customers informed about new products and services.
• Track account performance metrics.
• Work in a home-based environment.
• Enjoy medical, dental, and life insurance from day one.
• Participate in regular company events and career growth opportunities.

Requirements

• Proven experience in account management or sales.
• Strong communication skills.
• Customer-focused mindset.
• Ability to manage multiple accounts.
• Familiarity with cloud voice and IT solutions.

Benefits

• Home-based work environment.
• Medical, dental coverage, and life insurance.
• Paid vacation and sick leave.
• Competitive salary package.
• Financial assistance program.
• Mandatory government benefits.
• 13th month pay.
• Work-life balance.
• Career growth opportunities.
• Regular company events.