Senior Major Incident Manager - Remote

Overview

The Senior Major Incident Manager (Sr. MIM) is responsible for ensuring the best possible service to customers by managing the Incident function for managed services, maintaining compliance with SLAs, and leading a stable team.

In Short

• Manage and own the Incident function for managed services.
• Ensure compliance with SLAs for all supported customers.
• Focus on customer service and continual service improvement.
• Strong communication skills are essential for customer interactions.
• Work within an ITIL environment.
• 5 years of experience as a Major Incident Manager is required.
• ITIL v3/v4 Foundation certification is a plus.
• Experience with ServiceNow is highly preferred.
• Work-from-home flexibility is offered.
• Join a top-rated employer in the Philippines.

Requirements

• 5 years’ experience as a Major Incident Manager.
• Strong communication skills when dealing with customers.
• Experience in change management.
• ITIL v3/v4 Foundation certified is desirable.
• ServiceNow certification is highly preferred.

Benefits

• WFH (Work From Home) flexibility.
• Medical, Dental Coverage, and Life insurance.
• Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion.
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits and 13th Month Pay.
• Regular Company Events and Career growth opportunities.