Senior Lead Incident Manager - Remote

Overview

As a Senior Lead Incident Manager, you will be responsible for overseeing incidents and ensuring their resolution in accordance with service agreements, while also managing documentation and stakeholder relationships.

In Short

• Lead incident management from start to resolution.
• Proactively manage critical situations and potential SLA breaches.
• Ensure data quality and accuracy in incident documentation.
• Clarify roles and responsibilities within the team.
• Schedule and prioritize tasks based on urgency.
• Conduct in-depth diagnosis of incidents.
• Collaborate with teams for effective resolution.
• Initiate Major Incident Protocols when necessary.
• Manage hierarchical escalation and resource requests.
• Support critical deployments and marketing initiatives.

Requirements

• University degree.
• Experience in Process, Organization, and Quality Management.
• Strong communication and presentation skills.
• Analytical thinking and exceptional organizational skills.
• Flexibility and stress resistance.
• Upper-intermediate (B2) proficiency in English and German.
• Understanding of IT processes and business environment.
• Customer-oriented and proactive mindset.
• Results-oriented with the ability to work independently.

Benefits

• Financial benefits.
• Learning and development opportunities.
• Health and sports benefits.
• Work-life balance initiatives.
• Additional benefits to improve personal and professional life.