Major Incident Manager - Remote

Overview

The Major Incident Manager at Rockwell Automation is responsible for leading a team through the troubleshooting and resolution of major IT incidents, ensuring timely communication and adherence to service level agreements.

In Short

• Lead a team in managing high-priority IT incidents.
• Chair major incident management calls and provide updates to leadership.
• Conduct post-mortem investigations after incidents.
• Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).
• Establish relationships to support incident and problem management processes.
• Partner with IT Service Management teams for incident responses.
• Perform administrative tasks across various technology disciplines.
• Focus on continuous improvement of incident management processes.
• Be on-call for major incidents during off-hours.
• Communicate effectively with technical and management teams.

Requirements

• Bachelor's Degree or equivalent work experience.
• 5 years of relevant experience in IT incident management.
• ITIL Foundations V3 or V4 Certification.
• Experience managing tasks across multiple teams.
• Proficiency in analytical tools for incident management.
• Knowledge of IT Operations and systems.
• Understanding of networking and operating systems.
• Excellent command of spoken and written English.
• Willingness to provide on-call support.

Benefits

• Collaborative and supportive working environment.
• Great compensation package and benefits.
• Opportunities for professional development.
• Corporate Social Responsibility initiatives.
• Access to a 24/7 employee assistance program.