Senior Broker Service Specialist (AU Mortgage) - Remote

Overview

The Senior Broker Service Specialist is responsible for supporting mortgage loan processing, ensuring compliance, and providing exceptional customer service while working from home.

In Short

• Work from home or hybrid setup.
• 4+ years of experience in the mortgage industry.
• Proficient in CRM software like MyCRM and others.
• Exceptional customer service skills required.
• Responsibilities include data entry, document management, and compliance checks.
• Induction training program provided.
• Competitive salary package with performance reviews.
• Opportunity to earn certifications in mortgage broking.
• Access to various employee benefits and perks.
• Join a top-rated employer in the Philippines.

Requirements

• Bachelor's Degree.
• 4+ years of experience in AU loan processing.
• Experience with MyCRM, Infynity, and other CRM software.
• Strong understanding of IT concepts.
• Exceptional organizational skills.
• Ability to manage conflicting priorities.
• Attention to detail and accuracy.
• Experience with project management tools.
• Certificate IV in Financing & Mortgage Brokering is a plus.

Benefits

• Induction training program for 4 weeks.
• One-month paid training program.
• Competitive salary and performance reviews.
• Access to knowledge base tools and training library.
• Medical, dental, and life insurance from day one.
• Mandatory government benefits and 13th month pay.
• Leave credits convertible to cash.
• Employee wellness facilities and regular engagement activities.
• Access to financial assistance programs.
• Referral bonuses available.