Senior Broker Service Specialist (AU Mortgage) - Remote

Overview

The Senior Broker Service Specialist position focuses on supporting the mortgage broking industry, specifically in AU loan processing, while providing exceptional customer service.

In Short

• Work schedule is Monday – Friday (6:00 AM - 3:00 PM PHT).
• 4+ years of experience in the mortgage industry is required.
• Experience with various CRM software is necessary.
• Strong attention to detail and compliance checks are crucial.
• Document management and data entry tasks are part of the role.
• Opportunity to work from home or hybrid.
• Induction training program and ongoing training are provided.
• Competitive salary package with annual performance reviews.
• Access to health and wellness benefits from Day 1.
• Engagement in company events and a strong work-life balance culture.

Requirements

• Bachelor's Degree.
• Experience in AU loan processing.
• Proficiency in MyCRM and other mortgage-related software.
• Good understanding of IT concepts and technologies.
• Exceptional customer service skills.
• Experience with project management tools.
• Strong organizational skills.
• Ability to manage conflicting priorities.
• Detail-oriented with compliance experience.
• Ability to analyze complex financial information.

Benefits

• Paid training program to help you excel in your role.
• Competitive salary and performance recognition.
• Opportunity to earn certifications.
• HMO coverage for dependents from Day 1.
• Access to financial assistance programs.
• Employee wellness facilities and activities.
• Regular company-wide events and engagement activities.
• Cafeteria with affordable food options.
• Sleeping quarters and shower rooms available.
• Mandatory government benefits and 13th Month Pay.