Infrastructure Support Technician - Remote

Overview

The Infrastructure Support Technician will be responsible for providing 1st and 2nd level technical support, managing incidents, and ensuring the integrity of client environments in a managed services setting.

In Short

• Minimum of 2-3 years’ experience in Infrastructure or Operations support.
• Experience in a NOC/Datacentre/Network technician role.
• Proficient with Remote Monitoring and Management (RMM) Tools.
• Strong analytical and problem-solving skills.
• Experience administering Windows Server environments.
• Provide excellent customer service and communication.
• Manage major incidents and communicate updates to stakeholders.
• Perform event management and initial triage on networking outages.
• Work effectively in a team and manage alerts autonomously.
• Support best practices in managed infrastructure solutions.

Requirements

• Formal training and certification in industry technology (e.g., CCNA) desirable.
• Experience with Microsoft Windows, Active Directory, DNS, DHCP.
• Knowledge of network security and firewalls.
• Familiarity with storage and backup technologies.
• Exposure to Cisco routers/switches, Citrix, VMware.

Benefits

• Work from home options.
• Medical, dental coverage, and life insurance from day 1.
• Paid vacation and sick leave.
• Competitive salary package and annual appraisal.
• Financial assistance program.
• Regular company events and career growth opportunities.