Infrastructure Support Specialist - Remote

Overview

The Infrastructure Support Specialist plays a crucial role in maintaining the efficiency of Talkiatry's technology infrastructure, providing reliable support to ensure seamless operations for the team.

In Short

• Assist with technology-related onboarding for new hires.
• Provide initial support for end-users, addressing technical issues.
• Document support tickets and resolutions using a ticketing platform.
• Manage user accounts, including password resets and access permissions.
• Troubleshoot hardware and software problems, resolving issues remotely.
• Deliver exceptional customer service to end-users.

Requirements

• 2-4 years of experience in a technical support role.
• Strong technical proficiency in PC and laptop hardware.
• Basic knowledge of Active Directory and Microsoft Exchange.
• Understanding of remote desktop support tools.
• Familiarity with mobile device management solutions.
• Strong understanding of HIPAA compliance protocols.

Benefits

• Work in a fast-paced environment with a diverse team.
• Opportunity to assist in the onboarding of new hires.
• Engage with various technical requests and issues.