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Infrastructure Support Specialist - Remote

Posted 16 weeks ago
DevOps / Sysadmin
Full Time
USA

Overview

The Infrastructure Support Specialist plays a crucial role in maintaining the efficiency of Talkiatry's technology infrastructure, providing reliable support to ensure seamless operations for the team.

In Short

  • Assist with technology-related onboarding for new hires.
  • Provide initial support for end-users, addressing technical issues.
  • Document support tickets and resolutions using a ticketing platform.
  • Manage user accounts, including password resets and access permissions.
  • Troubleshoot hardware and software problems, resolving issues remotely.
  • Deliver exceptional customer service to end-users.

Requirements

  • 2-4 years of experience in a technical support role.
  • Strong technical proficiency in PC and laptop hardware.
  • Basic knowledge of Active Directory and Microsoft Exchange.
  • Understanding of remote desktop support tools.
  • Familiarity with mobile device management solutions.
  • Strong understanding of HIPAA compliance protocols.

Benefits

  • Work in a fast-paced environment with a diverse team.
  • Opportunity to assist in the onboarding of new hires.
  • Engage with various technical requests and issues.
Talkiatry logo

Talkiatry

Talkiatry is a national mental health practice dedicated to transforming psychiatry through accessible, human-centered care. Co-founded by a patient and a triple-board-certified psychiatrist, the company addresses the challenges faced by both patients and clinicians in accessing high-quality mental health treatment. With a focus on innovative technology and a commitment to reducing barriers to care, Talkiatry aims to ensure that individuals with diagnosable mental illnesses receive the treatment they need while allowing psychiatrists to concentrate on their medical practice. The company fosters a collaborative environment, offering flexible work options and excellent benefits to support the well-being of its team.

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