Azure Infrastructure Specialist - Remote

Overview

At Enavate, we empower businesses with innovative cloud and IT solutions, and we’re looking for an Infrastructure Operations Specialist to ensure the seamless operation of our client environments. This role is crucial in maintaining stability, efficiency, and reliability while continuously improving operational processes to align with business objectives.

In Short

• Oversee and implement operational change orders.
• Develop, refine, and maintain operational processes.
• Maintain and track client-level attributes within the ITSM tool.
• Define and monitor KPIs and SLAs.
• Manage and distribute the on-call service delivery schedule.
• Oversee client satisfaction surveys.
• Ensure proper ticket etiquette.
• Serve as a Vendor Liaison.
• Manage client subscription budgets.
• Review and analyze operational dashboards.

Requirements

• 3+ years of experience in infrastructure operations administration.
• Proven ability to lead and manage operational processes efficiently.
• Strong understanding of best practices in IT operations and service management.
• Excellent problem-solving, project management, and communication skills.

Benefits

• Competitive health insurance and wellness programs.
• Flexible working hours and remote work options.
• Access to training programs and reimbursement for certifications.
• Unlimited paid time off (PTO).
• Employee recognition programs.