Dispatcher for HVAC and Home Repair Services - Remote

Overview

The Dispatcher will manage technician schedules and customer calls in a remote work environment, ensuring efficient service delivery in the HVAC and home repair industry.

In Short

• 3+ years of experience as a dispatcher in HVAC or related fields.
• Manage multiple technicians’ schedules and high call volumes.
• Strong customer service skills and problem-solving mindset.
• Ability to multi-task in a fast-paced, remote work environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, Google Suite, and CRM systems.
• Work remotely with minimal distractions and reliable internet.
• Coordinate with technicians and monitor service call progress.
• Maintain accurate records of service calls.
• Enjoy benefits like medical coverage and paid leave.

Requirements

• 3+ years of experience as a dispatcher, preferably in HVAC.
• Experience managing technician schedules.
• Strong customer service skills.
• Ability to multi-task in a fast-paced environment.
• Excellent communication skills.
• Proficiency in Microsoft Office and Google Suite.
• Reliable internet connection for remote work.
• Familiarity with the Raleigh-Durham area is a plus.

Benefits

• Work from home flexibility.
• Medical, dental coverage, and life insurance from day 1.
• Paid vacation and sick leave.
• Competitive salary package and annual appraisal.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and career growth opportunities.