Customer Experience Coordinator / Project Coordinator (US Solar Energy, WFH) - Remote

Overview

The Customer Experience Coordinator / Project Coordinator will serve as a dedicated post-sale point of contact and advocate for customer experience in the solar energy sector, ensuring smooth communication and project management.

In Short

• Act as a dedicated post-sale contact for customers.
• Assist with day-to-day customer service functions.
• Provide support and troubleshooting for customers.
• Partner with Sales for financing approvals.
• Work with internal teams to ensure project efficiency.
• Guide projects through municipal and utility applications.
• Maintain records in Salesforce.
• Respond to customer inquiries and resolve issues.
• Coordinate with teams for seamless experiences.
• Address customer feedback proactively.

Requirements

• 2+ years of customer-facing experience.
• Experience in solar, renewable energy, or manufacturing.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Proficiency in CRM software and Microsoft Office.

Benefits

• Work from home.
• Medical, Dental Coverage, and Life insurance from day 1.
• Paid Vacation and Sick Leave.
• Competitive salary package and annual appraisal.
• Financial Assistance Program.
• Mandatory Government Benefits and 13th Month Pay.
• Regular Company Events and Work Life Balance.
• Career growth opportunities.