Customer Assist Consultant (AU Finance, WFH) - Remote

Overview

The Customer Assist Consultant provides support to customers, managing their accounts from opening through to closure. As a primary point of contact, this role is responsible for handling customer enquiries promptly and accurately, ensuring smooth and seamless interactions. Working closely within a team, the Customer Assist Consultant maintains high service standard to enhance the overall customer experience.

In Short

• Provide support to customers managing their accounts.
• Handle customer queries via email and phone.
• Build and maintain positive relationships with customers.
• Guide customers through account management processes.
• Address queries related to account changes and claims processing.
• Ensure compliance with company policies and procedures.
• Maintain accurate records of customer interactions.
• Work closely with other team members to manage queries.
• Provide feedback for team efficiency improvements.
• Develop and maintain Knowledge Hub content.

Requirements

• 2+ years’ experience in a similar role.
• Experience in customer service, preferably in financial services.
• Outstanding written and verbal communication skills.
• Strong attention to detail and problem-solving skills.
• Collaboration-oriented with the ability to drive results.
• Ability to work in a team environment.

Benefits

• Competitive salary package and annual performance review.
• Vacation Leave and Sick Leave credit.
• Convertible to cash of unused sick leave.
• On-Top Leave Credits.
• HMO Coverage (Medical, Dental, and Group Life insurance).
• Mandatory Government Benefits and 13th Month Pay.
• Financial Assistance program.
• Referral bonus program.
• Regular Company Events and Work Life Balance.
• Office Fitness and Wellness Facilities.