CRM Manager (Remote)

Overview

The CRM Manager will be responsible for developing and executing marketing campaigns using CRM platforms to enhance customer engagement and retention.

In Short

• Manage CRM platform operations and ensure data accuracy.
• Analyze customer data to refine marketing strategies.
• Create and implement email and SMS retargeting campaigns.
• Collaborate with sales and operations teams for aligned efforts.
• Track and measure campaign performance metrics.
• Conduct multivariate testing for campaign effectiveness.
• Oversee customer engagement programs and referral initiatives.
• Identify automation solutions to streamline operations.
• Partner with external teams to enhance campaign performance.
• Enjoy a flexible work-from-home arrangement.

Requirements

• 5 to 7 years experience in CRM management.
• Experience in email marketing and campaign optimization.
• Strong data analysis skills.
• Knowledge of marketing automation tools.
• Organizational skills for project management.
• Familiarity with customer segmentation strategies.
• Graphic design skills using tools like Canva.
• Understanding of loyalty programs.

Benefits

• Work from home flexibility.
• Medical, dental coverage, and life insurance from day one.
• Paid vacation and sick leave.
• Competitive salary package with annual appraisal.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and career growth opportunities.