Remote Otter LogoRemoteOtter

Customer Service Agent/Technical Support - Remote

Posted 2 days ago
Customer Service
Full Time
Worldwide

Overview

We are seeking a customer-focused Customer Service Agent with strong technical troubleshooting experience to support operations in the refrigerated container (reefer) industry. No prior refrigeration experience is required—full training will be provided.

In Short

  • Provide remote technical support via phone, email, and chat
  • Troubleshoot system and equipment issues using structured problem-solving
  • Guide customers through step-by-step solutions
  • Interpret alarms and system messages
  • Escalate complex cases when needed
  • Accurately document cases in CRM systems

Requirements

  • Experience in technical support, helpdesk, or troubleshooting roles
  • Strong problem-solving and analytical skills
  • Excellent communication skills
  • Experience with ticketing/CRM systems
  • Ability to work independently in a remote environment

Benefits

  • Remote work flexibility
  • Full training in refrigeration systems
  • Career growth opportunities

Conexwest

Conexwest

Conexwest is a dynamic company that specializes in providing innovative solutions in the field of customer service, accounting, and dispatch coordination. With a focus on creating a supportive and collaborative work environment, Conexwest values its employees and invests in their professional growth through training and development opportunities. The company promotes a healthy work-life balance and offers competitive pay and benefits, making it an ideal place for individuals looking to advance their careers while enjoying a positive and engaging workplace culture.

Share This Job!

Save This Job!

Similar Jobs:

L.M.W

Technical Support & Customer Service Agent - Remote

LINE MAN Wongnai

24 weeks ago

Join LINE MAN Wongnai as a Technical Support & Customer Service Agent to provide exceptional support for our JERA Cloud system.

Worldwide
Full-time
Customer Service

S.F

Technical Support - Customer Service - Remote

Skydropx - Frenet

4 weeks ago

Join our team as a Technical Support Representative, providing excellent customer service in a fully remote position.

Brazil
Full-time
Customer Service
AutoDS logo

Technical Customer Support Agent - Remote

AutoDS

26 weeks ago

Join AutoDS as a Technical Customer Support Agent and provide expert support to eCommerce users in a fully remote role.

Worldwide
Full-time
Customer Service

U.C

Technical and Customer Service Agent - Remote

Unisys Corporation

19 weeks ago

The Technical and Customer Service Agent provides support for technical issues while assisting clients with hardware and software inquiries.

USA
Full-time
Customer Service
Synthflow AI logo

Technical Customer Support - Remote

Synthflow AI

40 weeks ago

Join Synthflow AI as a Technical Customer Support representative to ensure a seamless experience for customers while managing support tools and inquiries.

Berlin, Germany
Full-time
Customer Service