Technical Support - Customer Service - Remote

Overview

This position involves providing customer support through various channels, analyzing problems, and documenting solutions, all in a remote work environment.

In Short

• Provide customer support via email, chat, and other channels.
• Explain solutions clearly.
• Analyze and resolve simple problems.
• Analyze logs, integrations, and configurations.
• Document applied solutions.
• Forward complex problems to the appropriate departments.
• Resolve demands within SLA.
• Contribute suggestions for process and product improvements.

Requirements

• Technical or higher education in Technology and Communication fields (completed or ongoing).
• Experience with ticket systems (e.g., HubSpot, Zendesk, Freshdesk).
• Good verbal and written communication skills.
• Flexibility to handle various situations.
• Ability to approach situations from the customer's perspective.
• Time and priority management skills.
• Spirit of collaboration, proactivity, curiosity, and respect for differences.
• Preferred: Experience with e-commerce.
• Preferred: Experience in customer service via email and chat.

Benefits

• 100% remote work model.
• International work environment.
• CLT contract type.