Operations Project Manager - Remote

Overview

As an Operations Project Manager at Commure, you will play a vital role in enhancing customer satisfaction and retention by managing customer engagement and addressing concerns related to service delivery.

In Short

• Manage customer retention and churn analysis.
• Enhance customer engagement through proactive outreach.
• Address customer concerns for high-quality service delivery.
• Identify opportunities for value-driven service delivery.
• Collaborate cross-functionally with various teams.
• Conduct competitor and market analysis.
• Manage product switches for customers.
• Identify and coordinate bug fixes impacting customer experience.
• Develop dashboards in Retool for strategic insights.
• Ensure timely and effective communication with customers.

Requirements

• Experience in operations management or customer success.
• Strong analytical skills for data interpretation.
• Excellent written and verbal communication skills.
• High organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving skills and resourcefulness.
• Collaborative mindset to work with diverse teams.

Benefits

• Flexible PTO and competitive benefits package.
• Opportunity to work in a mission-driven environment.
• Strong backing from top investors.
• Incredible growth opportunities within the company.