Solutions Center Analyst - Remote

Overview

The Solutions Center Analyst position is focused on providing technical support and customer service to enhance the college admissions process through innovative technology.

In Short

• Support the Solutions Center in a 24/7 multi-channel environment.
• Handle high-volume help requests (125,000 annually).
• Provide timely support for students and institutions.
• Work collaboratively with a team of support professionals.
• Assist in documentation and feedback for web-based products.
• Prepare Common Application members for new application launches.
• Engage with various constituent groups interacting with the Solutions Center.
• Contribute to mission-driven non-profit goals.
• Utilize innovative technology to improve the admissions process.
• Be part of a supportive and passionate team.

Requirements

• Experience in providing technical support.
• Strong customer service skills.
• Ability to work in a high-volume support environment.
• Excellent communication skills.
• Team-oriented mindset.
• Passion for higher education.
• Ability to handle multiple tasks effectively.
• Adaptability to changing needs and priorities.
• Experience with online tools and applications.
• Willingness to work flexible hours as needed.

Benefits

• Opportunity to make a positive impact on students' futures.
• Work in a mission-driven non-profit organization.
• Collaborative and supportive team environment.
• Professional development opportunities.
• Flexible work arrangements.
• Engagement with diverse member colleges and universities.
• Access to innovative technology resources.
• Contribution to equity and access in education.
• Networking opportunities within the education sector.
• Potential for career advancement within the organization.