VIP Account Manager - Nordic - Remote

Overview

The VIP Account Manager will ensure the best possible experience for high value customers in Norway while working within the VIP Operations Team.

In Short

• Build exceptional relationships with high value customers.
• Resolve problems efficiently using customer experience strategies.
• Contribute to the VIP Strategy by voicing customer feedback.
• Proactively contact customers to enhance their experience.
• Provide regular reporting on customer activity.
• Monitor customer activity for improvement opportunities.
• Plan and execute campaigns to maintain competitiveness.
• Utilize the Gift and Events Budget to reward players.
• Work in a hybrid model, allowing flexibility in work location.
• Meet productivity and service level targets.

Requirements

• Experience in the online gaming industry.
• Familiarity with VIP enquiries in casino and sportsbook services.
• Strong interpersonal skills to build rapport with players.
• Fluent in English and Norwegian, both spoken and written.
• Ability to multitask and prioritize effectively.
• Self-motivated with ownership of daily tasks.
• Target-driven with a competitive spirit.
• Flexibility in working hours and shifts.

Benefits

• Competitive remuneration package with a bonus scheme.
• Quarterly and weekly team events.
• One-time bonus for home workstation setup.
• Up to 40 days of fully remote work per year.
• Wellbeing allowance.
• International Private Health Insurance.
• Office breakfast and lunch on designated days.