Director of Customer Experience Strategy and Solutions - Remote

Overview

As the Director of Customer Experience Strategy and Solutions, you will be a pivotal partner to organization leaders, driving execution of support solutions focused on improving the customer experience for students and educators.

In Short

• Support departmental strategy by leveraging an embedded engagement model.
• Design and develop processes and solutions to drive operational efficiencies.
• Work across teams to build a continuous improvement environment.
• Translate strategic business plans into critical support solutions.
• Manage simultaneous projects in collaboration with senior leadership.
• Prioritize work ensuring business impact and project objectives are managed.
• Develop a roadmap and manage a backlog of solutions for innovation.

Requirements

• 5+ years of experience in a client-facing role.
• Customer experience and call center background preferred.
• Influential leadership with a track record of managing relationships.
• Experience using data to inform decisions.
• Ability to adapt working styles to meet audience needs.
• Strong desire to learn and improve.
• Comfort working in undefined situations.
• Willingness to work non-standard hours as needed.
• Ability to travel 4-6 times a year.
• Authorization to work in the United States.

Benefits

• Annual bonuses and opportunities for merit-based raises.
• A mission-driven workplace where your impact matters.
• A team that invests in your development and success.