Customer Service / Support (Crypto & Solana Projects) - Remote

Overview

This role involves providing customer support for a crypto company working closely with Solana projects, focusing on user assistance and community engagement.

In Short

• Assist users via email, chat, or social media.
• Answer questions regarding exchanges, wallets, and crypto apps.
• Support users with technical issues.
• Collaborate with the team to improve processes and support.
• Document and relay user feedback.

Requirements

• Friendly and helpful demeanor with good communication skills.
• Basic knowledge of cryptocurrencies, ideally Solana.
• Structured and solution-oriented work approach.
• Reliability, patience, and teamwork skills.
• Fluent in German and English.

Benefits

• Flexible working hours and remote work options.
• Provided work materials (laptop).
• Training in the crypto sector and Solana ecosystem.
• Collaboration with reputable projects.
• A young, motivated team and pleasant working atmosphere.
• Prospect for long-term collaboration and development.