Customer Service / Support (Crypto & Solana Projects) - Remote

Overview

This role involves supporting users in the cryptocurrency space, particularly related to Solana projects, ensuring they have a safe and easy entry into the world of cryptocurrencies.

In Short

• Provide support to users via email, chat, or social media.
• Answer questions regarding exchanges, wallets, and crypto applications.
• Assist with problems and technical challenges.
• Collaborate with the team to continuously improve processes and support.
• Document and relay user feedback.

Requirements

• Friendly, helpful demeanor with good communication skills.
• Basic knowledge of cryptocurrencies, ideally Solana, is a plus.
• Structured and solution-oriented work approach.
• Reliability, patience, and team spirit.
• Very good German and English language skills.

Benefits

• Flexible working hours and the possibility of working from home.
• Work materials provided (laptop).
• Training in the cryptocurrency field and the Solana ecosystem.
• Collaboration with well-known projects.
• A young, motivated team and a pleasant working atmosphere.
• Prospects for long-term collaboration and development.